Customer Communications Software
Proactive communication turns one-off customers into loyal ones. WorXflo automates the communications your team would otherwise have to send manually — keeping customers informed at every stage of every job, without adding to your team's workload.
Automated Job Notifications
Send automated confirmations when a job is booked, reminders before the appointment, en-route alerts when the engineer is on their way and completion notices when work is done. Customers stay informed without your team making a single call.
Multi-Channel Delivery
Communicate with customers via email and SMS directly from the WorXflo platform. All communications are logged against the relevant job record automatically — giving you a complete audit trail of every customer interaction.
Personalised Communications
Use data-field placeholders to personalise every message with the customer's name, job reference, appointment time and engineer name. Professional, consistent and relevant — without manual drafting for each job.
Proactive Engagement
Set up automated communications for upcoming maintenance visits, contract renewals and service reminders. Stay in front of customers between jobs — building loyalty without adding to your admin overhead.
Incoming Email Automation
WorXflo automatically logs incoming job-related emails onto the correct job record. New enquiries arriving by email can trigger automatic job creation — so no request gets lost in an inbox.
Inbuilt Team Chat
The platform includes a built-in chat feature for internal communication between office and field teams. Keep job-related conversations in context — linked to the job, not scattered across WhatsApp or personal email.
Template-Driven Consistency
All customer-facing communications use pre-approved templates that maintain your brand tone and include the right information every time. No more inconsistent emails from different team members.
Communication History
Every email, notification and message sent to a customer is logged against their record. Customer service teams always have full visibility of what's been communicated — preventing duplicates and contradictions.
See WorXflo in action
One platform. One monthly fee. All features included — from £300/month for up to 25 users.