Customer Communications
Proactive customer communication — automated, not manual
WorXflo automates the communications your team would otherwise send manually — keeping customers informed at every stage of every job without adding to your team's workload.
What communications covers
From job booking to final invoice — automated
Automated Job Notifications
Job confirmations, pre-appointment reminders, en-route alerts and completion notices — all sent automatically.
Multi-Channel Delivery
Email and SMS sent directly from WorXflo. Every communication is logged against the relevant job record.
Personalised Messages
Data-field placeholders personalise every message with customer name, job reference, appointment time and engineer name.
Proactive Contract Reminders
Automated alerts for maintenance visits, contract renewals and service reminders — staying in front of customers between jobs.
Incoming Email Automation
Incoming job emails logged onto the correct record. New email enquiries can trigger automatic job creation.
Inbuilt Team Chat
Built-in chat for office-to-field communication — conversations linked to the job, not scattered across WhatsApp.
Template-Driven Consistency
Pre-approved templates ensure brand tone and the right content every time — no more inconsistent emails from different staff.
Communication History
Every message logged against the customer record. Full visibility of what was sent and when.
See WorXflo in action
One platform. One monthly fee. All 15+ features included — from £300/month for up to 25 users.